All orders are
automatically processed on our secure merchant processor and sent for shipment
as soon as they are placed. During this process we incur irreversible fees.
Therefore, while we understand that orders might need to be changed sometimes,
we are unable to do it free of charge after a certain point. We strictly adhere
to the following cancellation policy:
-If you cancel your order
BEFORE it has been shipped, you will be assessed a 10% cancellation fee before
-If you cancel your order
AFTER it has been shipped, please follow our Return Policies. The cancellation
will have to be treated as a Return with all applicable fees.
We will attempt to process
your order cancellation request immediately upon receipt. You should expect to
receive your refund minus a 10% restocking fee within 1 week of giving your
request, however, in many cases you will receive a refund more quickly. This
time period includes the time it takes your bank to process our refund request
(5 to 10 business days).
Motorsports is unable to adjust or cancel orders once processed
and/or shipped. Please note that all special order items cannot be cancelled
once they are processed and/or shipped.
We understand that price is
a key criterion when determining where to buy from. In the rare situation that
you find an item elsewhere from an authorized dealer at a lower price than at
Ruthless Performance Motorsports, there is no need to cancel your order. Please
contact one of our experienced Representatives with a price listed from an
authorized dealer and we will do all that we can to match.
You may return most new,
unopened standard stocking items within 30 days of delivery for a full refund
minus a 20% restocking fee. We'll also refund the return shipping costs if the
return is a result of our error (you received an incorrect or defective item,
Electronics, Bodywork and
Special Order items may not be returned for any reason.
You should expect to
receive your refund within four weeks of giving your package to the return
shipper; however, in many cases you will receive a refund more quickly. This
time period includes the transit time for us to receive your return from the
shipper (5 to 10 business days), the time it takes us to process your return
once we receive it (3 to 5 business days), and the time it takes your bank to
process our refund request (5 to 10 business days).
If you need to return an
item, simply contact us via phone or email. We'll notify you of your refund
once we've received and processed the returned item.
We ship Worldwide Daily!
Note that some products cannot be shipped to international destinations (such
as lithium batteries). We use UPS as our preferred shipping carrier and USPS
(United States Postal Service) as our secondary carrier.
When you place an order, we
will estimate shipping and delivery dates for you based on the availability of
your items and the shipping options you choose. Depending on the shipping
provider you choose, shipping date estimates may appear on the shipping quotes
Please also note that the
shipping rates for many items we sell are weight and size based. To reflect the
policies of the shipping companies we use, all weights will be rounded up to
the next full pound. Parts usually ship within 1 week or less, unless the part
is out of stock, at which point you will be informed of this status within 1
week and you may wait or have the order refunded.
When you purchase an item
that has been marked as "Free Shipping", Ruthless Performance
Motorsports will cover the ground shipping expense to the lower 48 states for
that item only. Any additional items on your order that increase the package
size and/or weight are not covered. Items with a fixed shipping price are
calculated for shipping to the lower 48 states only.
Turbo Kits for motorcycles
are usually built per order and can take 4-8 weeks to ship. Once an order for a
custom turbo kit has been placed the order will be returned with a 25%
restocking fee, as these are built to order items with many options.
International orders will
be split into multiple packages if your order exceeds $2,500.
Canadian orders are best
shipped via UPS World Wide Express as you will only have to pay for Customs
Fees. If you choose to ship UPS Standard, you must pay all Brokerage Customs
Motorsports ships all merchandise carefully packaged and in good condition. All
shipments are insured. All claims for damaged merchandise must be made with the
carrier. All packaging materials must be presented to the carrier with a claim.
Do Not Return damaged merchandise to Ruthless Performance Motorsports without